You’re a Verizon customer moving your service from an old phone to the new iPhone 4. You have your contacts on the Verizon Wireless “Backup Assistant” web-based service and are using Verizon’s VZ Contact Transfer app for iPhone to move your contacts from the old phone to the iPhone.
The steps recommended are:
1) Launch app.
2) Enter your phone number.
3) A text message is returned containing an access code.
4) Enter code and wait.
But the process hangs on step two.
My friend Mike reports that the solution (discovered after conversations with three Verizon tech support staff) is simple: Turn off the iPhone’s WiFi first.